Terms and Conditions
Any calls using our numbers will be billed by your usual telephone service provider to the account holder for that line. Please obtain permission from that account holder before using our service.
Calls are charged from the time you are connected to our service. For a BT line the rates are available on their website, other service providers may charge a higher rate. Please contact your service provider for further details.
We reserve the right to terminate any call if we consider it is being made unlawfully or fraudulently. The service is subject to availability.
Calls to our access numbers from mobile phones may vary in price to our advertised rate. Please check the cost of calling with your mobile service provider.
Product Terms and Conditions
“We”/”us”/”our” mean Cherry Call ®, powered by Planet Numbers Ltd, Bristol & West House, Post Office Road, Bournemouth, BH1 1BL
“You”/”your”/”Customer” shall mean the person ordinarily resident in the UK and Northern Ireland that is the primary user of the Cherry Call ® Service, and includes any person enabled or permitted by the Customer to use the Cherry Call ® Service.
“Service” is the Cherry Call ® Service which is intended to be used only from UK phones and allows the Customer to make telephone calls via an Access Number with the Customer being charged only by their service provider.
You must not use the service to make offensive, indecent, menacing, nuisance or hoax calls; or fraudulently or in connection with a criminal offense. If you do we may cease service without notice.
All Prices and or available destinations for the international service are subject to change. Customers will be notified of changes on the Website. We do not guarantee that your call will be connected to your destination number, or the quality of the call, as these matters are influenced by things outside our reasonable control.
If we cannot do what we have promised in this Contract because of something beyond our reasonable control such as lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, national or local emergency, anything done by government or other providers of telecommunications services or networks or other competent authority or industrial disputes of any kind, (including those involving our employees), we will not be liable for this.
We are not liable for any failure to perform our obligations if we are prevented from doing so by an event beyond our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; virus or other harmful components; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines or other equipment; fire; flood or storm).
We accept liability for our negligence, but only to the extent stated in this paragraph. We do not exclude or restrict our liability for death or personal injury resulting from our negligence, nor any liability arising under Part 1 of the Consumer Protection Act 1987. Our liability to you in contract, tort or otherwise (including for our negligence) arising in relation to the service is limited to £100 for any one incident or related series of incidents and £200 for any series of incidents related or unrelated in any period of 12 months. In any event we have no liability for any loss that is not reasonably foreseeable, nor for any direct or indirect loss of business, revenue, profit or savings you expected to make, wasted expense, financial loss or data being lost or harmed. We do not accept liability for the acts or omissions of other providers of telecommunications services or networks or for the availability or performance of such services or networks. If you use the service for business purposes you must indemnify us against any claims that anyone (other than you) threatens or makes against us because the Service is faulty or cannot be used by them. Each provision of this paragraph operates separately in itself and survives independently of the others.
Invalidity and inconsistency
These terms shall be governed by and interpreted in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes between us. We have designed the Website for use only within the United Kingdom and make no warranties or representations with regard to use by persons accessing, downloading or otherwise using the Website outside the United Kingdom. The Website is available only to people using the Website in the United Kingdom who can form legally binding contracts under applicable law.
Entire agreement and relationship
We take security and use of your details very seriously and adhere strictly to the requirements of the UK Data Protection Act 1998.
Collection of Personal information
Certain pages on this Website will ask you for personal information. Such information may include your name, your email address, and other personal identifying information. Such requests are normally made in connection with such activities as registering for newsletters, entering contests, and requesting promotional information. On occasion our promotions may include “referral schemes”. Where details of friends and family are provided the referred person must be notified and have consented to their details being passed to for the purposes of this referral scheme. This is the responsibility of the referee and is subject to the Data Protection Act 1998. The referee will indemnify Planet Numbers for any loss or claim arising out of the referee’s failure to obtain such consent.
By using our Services you consent to us storing information about how you use our Services which will assist us in preventing and detecting fraud.
Use of personal information
We will not use or share your personal information in a manner that differs from what is described within this Privacy Statement. By registering and entering your details on the Website or by using our Services you consent to us and our affiliated partners sending you information from time to time about relevant products and/or services. Such information may be shared with our affiliate partners and bonding houses so that we may better serve your needs. This collaboration will help us provide service support, plus allow us to notify you of promotions and/or other benefits that may be made available to registered users of our Services and our affiliated partners. The process of supplying you with this promotional information is at all times under our control.