From 1st July 2015, to make it easier for consumers to understand, calls to 0843, 0844, 0845, 0870, 0871 and 0872, and 09 and 118 numbers will be made up of an Access Charge (the charge made by the phone company you use to make your phone calls through) and a Service Charge (the charge collected by the phone company you use which is passed to the service provider you are calling – for example, Cherry Call).
The Access Charge is always charged for each minute that you’re connected to the non-geographic number. These calls will normally be charged for a minimum of one minute, but should not now have a call setup cost. This new charging rule only applies to residential calling, business calling may continue to use the old charging scheme or the new Service Charges.
|Residential Tariff inc. VAT||Access Charge|
|John Lewis Broadband||9.58p/min|
|Phone Co-Op Mobile||21p/min|
|Post Office Mobile||30p/min|
|Utility Warehouse (landline)||9p/min|
|Utility Warehouse (Mobile)||20p/min|
|Vodafone||23p/min to 45p/min|
In the past, many operators have added 10 to 20% surcharge to calls to non-geographic numbers, which could cost up to £1/min, so these new Access Charges will reduce the variation in call costs between operators significantly.
|Business Access Charges||Rate per minute (Exc. VAT)|
Businesses may continue to be charged the old rates instead of Access and Service Charges.