Frequently Asked Questions

Your questions answered

Q: Who can use Cherry Call?

A: Anyone phoning from inside the UK can dial the access numbers listed below.  These 08/09 access numbers are not accessible from overseas.  The 0161 access numbers (prepaid accounts only) will be accessible, but are subject to the cost of calling the UK with the line provider you use.

Q: How do you bill me for the international calls I make?

A: With our “Instant Access Numbers” your normal phone calls provider will charge you for every minute you’re connected to our service. You will not receive a bill directly from us. If you are a BT customer then BT will charge you our advertised pence per minute rate, plus their access charge of 9.58p per minute.  Other phone company’s access charges vary, and can be viewed here

Q: Do I need to register or make any prepayments before I can use your service?

A: Not when using our instant access numbers (these numbers are prefixed 0843, 0872 and 09) – all you need to do is dial the special Cherry Call access number to start saving. There are no accounts to set up, and there’s no need to make any prepayment.

We do also offer a prepaid service, which you can pay for in 3 different ways:  By SMS by sending the word CHERRY to 68888 – click here to see full details of this service, or you can buy a calling card online.  Both of these services require that you use a PIN, which is sent to you on receipt of your payment.

If you would like the benefits of a prepaid service (no extra access charges levied by your line provider, as you’ll be calling our 0800 freephone access number or our 0161 access number), you can create an account and register the phones you’ll be making calls from (landlines & mobiles) which means you don’t need to remember a PIN.

Benefits of creating an account include:

  • No PINs to remember
  • Speed Dials to your 10 most called numbers
  • Works from all UK landlines and mobiles, regardless of network
  • View a record of all your calls made through our system
  • Secure Payment via PayPal
  • Click here to create an account.

Q: Am I charged a connection fee as well as a pence per minute?

A: There are no connection fees when calling our 08/09 instant access numbers. You simply pay the rate per minute advertised, plus your phone provider’s access charge.

With our prepaid services, there is a connection fee of 5p per call.

Q: What is the cost to call your access numbers?

Prices were updated on 14th December 2015 and are inclusive of VAT @ 20%

Price BandAccess Number
1p/min plus your phone company's access charge0843 715 4444
2p/min plus your phone company's access charge0843 716 4444
2p/min plus your phone company's access charge0843 717 4444
3p/min plus your phone company's access charge0843 718 4444
3p/min plus your phone company's access charge0843 719 4444
4p/min plus your phone company's access charge0843 721 4444
5p/min plus your phone company's access charge0843 723 4444
6p/min plus your phone company's access charge0872 548 4444
7p/min plus your phone company's access charge0872 549 4444
8p/min plus your phone company's access charge0872 560 4444
9p/min plus your phone company's access charge0872 561 4444
10p/min plus your phone company's access charge0872 562 4444
13p/min plus your phone company's access charge0913 304 4444
15p/min plus your phone company's access charge0913 150 4444
20p/min plus your phone company's access charge0913 306 4444
20p/min plus your phone company's access charge0913 152 4444
25p/min plus your phone company's access charge0913 153 4444
30p/min plus your phone company's access charge0913 154 4444
35p/min plus your phone company's access charge0913 155 4444
40p/min plus your phone company's access charge0913 156 4444
45p/min plus your phone company's access charge0913 157 4444
50p/min plus your phone company's access charge0913 158 4444
60p/min plus your phone company's access charge0913 159 4444
75p/min plus your phone company's access charge0913 160 4444